[Answer ID: 14291]

Buffalo NAS Firmware: Updater program cannot find TeraStation

Created 06/13/2012 12:23  |   Updated 06/15/2012 12:58

If updater program cannot find TeraStation, the model number of the updater is wrong or the TeraStation is not under same subnet mask.

If the updater software is unable to find the unit, there could be a few causes:

Check the model number/name of the unit and the model number/name the firmware is listed under.
If they do not match, the updater will not find the unit.

The TeraStation and the workstation that is running the update need to be on the same subnet.
Sometimes it is necessary to disable firewall and antivirus software while performing the update.

If it still isn't found, try connecting the unit directly to a computer.
Reset the TeraStation using the
INIT button to the factory default settings and set a static IP on the computer to match the 192.168.11.XXX subnet and then, run the updater again.

 



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